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How You Get Customer Satisfaction In Service Marketing?

The 7 Ps of Service Marketing

Service marketers understand the importance of addressing all of the 7 Ps in the delivery of a service. Process, place, people, and price are all factors that affect customer satisfaction.  But what is the difference between service and product marketing? High ticket sales training Let’s break down each P and discuss their importance in the marketing of a service. Read on to learn more. This article will explore the difference between the 7 P’s and what they mean for your business.


Despite being very similar to product marketing, the Process of Service Marketing differs in several significant ways. Although a product has four basic elements, services have more intangible qualities. Because of this, a service marketing strategy must consider many factors, including customer perception, before implementing it. Listed below are some important points to consider when developing a Service Marketing Strategy.

The ‘process’ element of the services marketing mix refers to the methods and procedures that are involved in the production and delivery of a service. Processes determine the degree of customer involvement in the creation and delivery of the service. Essentially, the Process defines the sequence of activities and the role of intermediaries. It is important for the quality of a service. Ultimately, it is about customer satisfaction. By identifying and implementing the right strategies, a service can become more successful.

Service marketing

Emphasizes the benefits of customers by giving them credit facilities. This helps the customer acquire products and services, and also helps them manage their social status. It also highlights the importance of every beneficial aspect of the customer. Better services enable them to do just that. The process of service marketing is a highly effective way to increase customer satisfaction. If you’re thinking of starting a business, you should consider this model!

The 7 Ps of Service Marketing is a very important component of any service marketing strategy. The 7 Ps of Service Marketing Mix are a set of strategies that define the process and improve the outcome of a product. Using the 7P’s, service marketers can increase the customer’s satisfaction by focusing on the intangibility of the product. By incorporating these principles, you’ll be well on your way to building a successful service business.

Service marketing processes should be designed according to the level of customer involvement. Depending on the service, the customer’s participation and interaction with the business are different. For example, in banking, the customer interacts with the banker less while a wedding menu requires extensive customer participation. Likewise, customer participation is higher than for product marketing. Service marketing must meet the standards of the customer. The customer should feel satisfied with the process before committing to a service plan.


There are many elements that make up the 7 Ps of Service Marketing, including Price, Promotion, Place, and Product. Price can refer to value-based costing, skimming, and cost plus. Placement includes the type of distribution channel a company uses, including retail, wholesale, direct sales, and peer-to-peer. Promotion can include campaigns, exhibitions, user trials, endorsements, and special offers.

The marketing mix is a list of the basic elements that make up a marketing campaign. The 4Ps of traditional marketing include price, place, and promotion. He 7Ps of service marketing encompass people, process, and placement. These seven elements help an organization position itself in the minds of potential customers. They serve as a roadmap to accomplish business objectives.


The people factor is the most important in service marketing. People represent a business through word of mouth and make or break the customer experience. This is why people are the most important component of the 7 Ps of service marketing. It can be challenging to define the role of people in service marketing, but they’re a critical element.

The 7 Ps of service marketing

Can be used by business professionals to analyze the needs of their target market, increase brand awareness, and create a more organized marketing plan. The main goal of this type of marketing is to provide intangible benefits to customers. Many business professionals use service marketing to build a list of loyal customers. However, many marketers fail to implement these seven Ps of service marketing correctly. Here’s how to make the most of each of them:

The 7 Ps of service marketing are different than the four Ps of product marketing. While product marketing uses the four Ps of product and place, services need an additional 3 components. These elements are Process, People, Physical Evidence, and Promotion. They’re all equally important and should be used to create a successful marketing plan. So, what should a service marketer focus on?

Process is the next element of service marketing. In order to increase customer loyalty, a service should be tailored to the needs of the customer. The process is a sequence of activities. Service marketing companies prepare service blue prints and implement them. Process involves people, and physical evidence is the last ‘p.’ These three components are critical to the customer’s decision-making process. If you have an intangible service, it’s important to have physical evidence that supports the process. If a customer wants to make a purchase, he or she needs to see proof of its quality.


The seven pillars of service marketing include price, promotion, process, physical evidence, people, and place. Pricing is one of the seven pillars of service marketing, but it is often overlooked. A well-developed product or service should meet the needs of both parties. Prices and promotion strategies must be based on these components. This article examines how the 7 pillars of service marketing impact the success of a business. Read on for tips on how to maximize your price strategy. And remember: Price is not the only pillar of service marketing. Other important factors include physical evidence and the reputation of the product or service.

Price, quality, place, and promotion:

The 7 pillars of service marketing are important to the success of a business. By offering customers a value-added service, a business will increase its customer satisfaction. Pricing is one of the seven pillars of service marketing, but it is often overlooked. The goal is to ensure that a customer will be loyal to the brand. By implementing the 7 pillars of service marketing, a company can achieve success with its sales goals.

Price, place, and promotion are the most traditional and important aspects of product and service marketing. Although these pillars are still relevant, some thinkers have proposed a different marketing model, known as the 7 Ps of service marketing. For services, these four factors are even more important. In order to increase customer loyalty, a service should be tailored to the needs of the customer. Price, place, and promotion are vital for a product or service, and will influence the final price.

Pricing is one of the seven pillars of service marketing, but it is often overlooked. It is an important strategic and tactical decision that will impact the success of the service business. It is critical to consider factors such as list price, discount price, and price sensitivity of the market. Another important aspect of price is the terms of payment.  Only one company can be the price leader, and that player will dominate the market.



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