In this post, you’ll learn how to construct an online feedback form that can help you collect more responses and more helpful input to enhance your business.
We understand that client feedback and opinions are essential since they impact its long-term viability. Listening to your customers pays off because you’ll discover their problems.
It will assist you in improving your product and making it more beneficial to current and potential customers. Therefore, it is an essential aspect of a company’s development.
So, let’s cover….
What is an online feedback form?
An online feedback form is a means to gather feedback on your company’s service. The goal is to understand the total customer experience better to identify areas for improvement.
Online feedback forms come in various styles and sizes in online client feedback. Using these forms on your website can help you figure out your clients’ problems, why they aren’t converting, and more.
You can obtain feedback from clients in a variety of methods.
- Pop-ups on your website
- Chat bots
They can be short or long, ranging from a single question to a lengthy survey. Most businesses utilize a few primary sorts of feedback templates, but many other ways to present these forms.
Pop-ups, chat bots, and emails can all be used to solicit feedback. They can either be short or long-range, from a single question to a lengthy survey.
Why do you need to create a feedback form?
- To make it simple for people (customers or workers, for example) to provide feedback.
- To create short reports to help you identify where your company can improve.
- To understand your consumers and their concerns, including why they aren’t converting or are on the verge of abandoning your company.
- To gain the trust of customers, stakeholders, or staff.
- Measure and correlate the customer/employee experience with real-time data.
- To determine the usability of a page, service, or product.
- To make it simple for different stakeholders in your company or business to share collected data.
Types of feedback:
The client feedback form you use will be determined by the information you require. The following are two of the most typical kinds of feedback:
Customer satisfaction survey-
A consumer satisfaction survey helps business owners determine why customers were or weren’t satisfied with their purchase and overall experience.
Customers are more likely to inform a firm how they handled them, what items or services were lacking, what went wrong, what could be better, and so on if asked questions.
User experience questionnaire-
Software businesses frequently employ a user experience questionnaire to guarantee that their product is simple and successful.
Unlike a poll regarding a product or service, a questionnaire will focus on the features, how they work, what’s missing, and how they could improve them.
How do you make a feedback form with intelyForms?
It’s easier than ever to design a captivating and engaging feedback form with intelyForms. You’ll need to download a feedback form template, customize it to your specifications, and then publish it.
Additionally, when building your feedback forms, keep the following suggestions in mind:
- Make sure it’s uncluttered and straightforward to navigate.
- Label the fields on your form.
- Make sure your questions are as specific as possible.
- Don’t make people respond to all of the questions.
- Make your questions as logical as possible (and use conditional logic to display fields only when the respondent has checked or answered related questions).
- Establish a consistent grading system.
- Make the feedback process as painless as possible.
- Ensure that your forms are accessible from both desktop and mobile devices. On mobile devices, all intelyForms feedback forms are fully responsive.
Remember to include a personalized Thank You page as well! It would help express gratitude to your customers/employees for their input. It is easy to make and takes less than a minute.
Especially focus on it…
If possible, create a feedback template that asks for the customer’s name and then uses it when asking questions afterward, as seen above. Using the customer’s name in the form makes it feels more personal, increasing their chances of completing it.
- Received feedback. What next?
The first step is to collect client feedback. Now it’s time to put the information you’ve gathered to good use. Here are some suggestions:
- Analyze the feedback-
It’s critical to delve into the data to decipher the feelings expressed in the feedback and determine why people like or dislike your brand. What role does it play in your customer journey?
- Make the feedback data available-
It’s one thing to have data, but it’s useless if no one can access it. Is it possible for you to automatically import the data into your software system?
If you’re collecting leads, you might want the information to go straight to a CRM or marketing automation system so you can follow up and nurture them.
Agents can collaborate within your customer service software by pooling feedback in a shared location. It assists you in making the best decisions for your company.
It is crucial to understand what your consumers desire, their problems, and what they believe is critical to doing business is crucial. Your consumers’ feedback form is the most effective.
To fuel your success, consider what you want to achieve with each survey, employ customer feedback tools and software connectors, and start collecting data with intelyForms.
Davinci is a research-based contributor for intely, providing content specifically in the Healthcare IT and Digital Health space.